TRAVEL INFORMATION: COVID-19 Update
The safety and wellbeing of our guests and associates is a top priority of Vasa Hotel Surabaya. We understand that you may have a lot of questions given the rapidly changing information on travel restrictions and canceled or postponed public events due to the current outbreak. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely; we care for people so they can be their best and in response to the dynamic coronavirus (COVID-19) situation, we would like to share actions Vasa Hotel Surabaya is taking to allow for more flexibility regarding your upcoming travel. Also, we are listening carefully to the questions and concerns we receive from guests such as yourself.
Cancellation and Rebooking
Guided by our purpose of care, we are temporarily adjusting our policies to committed to allowing for maximum flexibility to help you make the right decisions regarding travel at this time.
- Guests who booked their room on our website can easily adjust or cancel their booking online.
- Guests who booked via email or phone can contact our reservation team (firstname.lastname@example.org) for assistance.
- Guests who booked via a travel agent or online travel agents such as Agoda or Traveloka are advised to contact their agent for assistance.
Vasa Hotel Surabaya is waiving all cancellation fees for bookings with stay dates up to April 30th, 2020*. This allows our guests to defer their travel plans.
- Subject to change.
- For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the hotel.
- For group organizer questions on terms and conditions of group contracts, please contact the hotel.
For those who are still traveling, we strongly recommend booking through our own website, as this is where you find the best rates with the most flexible cancellation policies. Did you for example know that we allow same-day cancellations for website bookings?
Needless to say, we will continue monitoring the situation and we will provide new updates as the situation evolves.
Our Commitment to Care
Providing safe and clean environments for our guests and associates is our top priority. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit Vasa Hotel Surabaya, knowing you’ll experience the quality you expect from us.
Specific steps Vasa Hotel Surabaya is taking include:
Associate Health and Knowledge
Our associates and their own health and knowledge are essential to an effective cleaning program. Here are some ways we’re supporting them:
- Hand Hygiene
Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
- Ongoing Training
In addition to training on hygiene protocols, our associates are also completing enhanced COVID-19 awareness training.
Hotel Cleaning Products
Our hotel use cleaning products and protocols which are effective against viruses, including:
- Hand Hygiene
Comprehensive COVID-19 guidance is in place at Vasa Hotel Surabaya, detailing how to protect against transmission of the virus, including implementing hand sanitizer stations
- Public Spaces
Our hotel has increased the frequency of cleaning and disinfecting in public spaces and high-touch area, and procedures in case there is a suspected or confirmed case among our guests or associates
We believe in responsible and safe travel while staying and are following the recommended procedures by the World Health Organization (WHO) and the local health authority.
Vasa Hotel Surabaya continues to welcome business and leisure travelers with our established operational excellence and commitment to care.
Our Commitment to respect
We remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race, or geographic origin, and our commitment to inclusion and care guides our actions, at our properties.
Vasa Hotel Surabaya thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you to our hotel soon.